Refund policy
RETURN, CANCELLATION AND REFUND POLICY
The Little Loaf Shed is a trading name of Life with Christine Ltd, company number NI739277.
This policy covers postal brownies and other baked goods, celebration cakes, wedding cakes, corporate orders, cake toppers and edible images. Nothing in this policy affects your statutory rights.
PERISHABLE FOOD
Our brownies, cakes, cupcakes, edible images and other baked goods are freshly made and perishable. For this reason, we cannot accept returns or exchanges because you have changed your mind.
The usual cancellation rights for online purchases do not apply to goods that are liable to deteriorate or expire rapidly.
PERSONALISED AND MADE-TO-ORDER PRODUCTS
Celebration cakes, wedding cakes, corporate bakes, personalised cake toppers and personalised edible images are created specifically for each customer. Once production or personalisation has begun, these products cannot normally be cancelled, returned or exchanged because of a change of mind.
Please check all names, dates, ages, wording, spellings, colours and other details carefully before approving an order. We are not responsible for errors contained in information supplied or approved by the customer.
NON-PERSONALISED, NON-PERISHABLE PRODUCTS
If you purchase a non-personalised, non-edible product, you may have the right to cancel your order within 14 days of receiving it. Please contact us before returning anything.
Returned items must be unused, undamaged and in their original packaging. Unless the item is faulty or incorrect, the customer is responsible for return postage. Personalised products and edible or perishable goods are excluded from change-of-mind returns.
ORDER CANCELLATIONS
If you need to cancel an order, contact us as soon as possible at thelittleloafshed@gmail.com.
If preparation, baking, purchasing, design or personalisation has not begun, we may be able to cancel the order and issue a full or partial refund.
If work has already begun, any refund will take account of ingredients, materials, administration, design work, preparation time and other reasonable costs already incurred.
WEDDING, CELEBRATION AND CORPORATE ORDERS
Booking fees or deposits may be required to reserve a date or begin work. The payment schedule, cancellation arrangements and other order-specific terms will be confirmed in your quotation, invoice or booking agreement.
If an order is cancelled, any refund will depend on how much work has been completed, which ingredients or materials have been purchased and whether we can reasonably refill the reserved date.
Requests to change the date, design, quantity, wording or delivery arrangements are subject to availability and may result in an additional charge. A requested change is not confirmed until it has been accepted by us in writing.
DAMAGED, INCORRECT OR UNSATISFACTORY ORDERS
Please inspect your order as soon as it is received or collected. If it is damaged, defective, incorrect or not as described, contact us as soon as possible at thelittleloafshed@gmail.com.
Please provide:
• Your name and order number
• A description of the problem
• Clear photographs of the product and all packaging
• Photographs of the delivery box if the order arrived damaged
Please retain the product and packaging while we assess the issue. Depending on the circumstances, an appropriate resolution may include a replacement, partial refund or full refund.
As our products are handmade, minor variations in colour, finish, decoration and appearance may occur and are not normally considered faults.
COLLECTIONS
Customers are responsible for checking collected orders before leaving whenever reasonably possible.
Once a cake has been collected, responsibility for its safe handling, storage and transportation passes to the customer. We cannot accept responsibility for damage caused after collection by unsuitable transport, incorrect storage, excessive heat, mishandling or failure to follow the instructions provided.
DELIVERY
Customers are responsible for providing a complete and accurate delivery address. We cannot accept responsibility when delivery fails because the address supplied was incorrect or incomplete.
Postal brownie boxes are dispatched every Wednesday. Delivery estimates begin from dispatch and are not guaranteed arrival dates.
If an order has not arrived within the expected delivery window, please contact us so we can investigate with the delivery provider.
For wedding cakes, celebration cakes and corporate orders, delivery and setup arrangements will be confirmed separately. Once setup has been completed and accepted at the venue, we cannot accept responsibility for subsequent movement, handling, environmental conditions or damage caused by another person.
EDIBLE IMAGES AND CAKE TOPPERS
Customers must ensure that uploaded images and supplied wording are accurate and of suitable quality. Colours may vary slightly between screens and the finished printed product.
Personalised edible images and cake toppers cannot be returned or refunded because of a change of mind or an error in customer-supplied information.
If we make an error, or the item arrives damaged or defective, please contact us with photographs so we can provide an appropriate resolution.
REFUNDS
Approved refunds will be issued to the original payment method. Please allow up to 10 business days for your bank or card provider to process the refund.
If more than 15 business days have passed since we confirmed that a refund was issued, contact us at thelittleloafshed@gmail.com.
CONTACT INFORMATION
The Little Loaf Shed is a trading name of Life with Christine Ltd.
Company number: NI739277
Email: thelittleloafshed@gmail.com
Registered office:
271 Ardowen
Drumgask
Craigavon
BT65 5EE
United Kingdom